Experience
Where I've Built
Real Impact
From system administration to autonomous AI pipelines — every role built the foundation for what I do now. The current chapter is the most ambitious: building intelligent operating systems for businesses.
Current Role
Freelance AI Automation Engineer
CurrentJuly 2025 — Present
Building autonomous AI systems that replace manual business operations. Process automation, N8N workflow engineering, AI agent development, and end-to-end campaign management for clients across real estate, marketing, construction, and enterprise sectors.
Key Achievements
- Built 14 production AI agents with Claude Code — spanning code generation, security auditing, documentation, and deployment
- Deployed 30+ N8N automation workflows — from lead intake to AI voice scheduling and campaign orchestration
- Delivered end-to-end campaign management systems across Instantly, Facebook Ads, and email sequences
- Integrated AI voice agents for appointment scheduling via LiveKit + Deepgram with real-time transcription
Core Capabilities
Clients (5)
claim135.net
Fordcastle
AGMG Marketing
Sunshine Inc
Cleanworks PNW
Tech Stack
AI Automation & Other Tools
Career Path
Before the AI Chapter
The roles that built the technical foundation. Each one added a layer — from infrastructure to application development to intelligent automation.
Automation Team Lead
Delight Dynamics (formerly KNAK AI Solutions)
March 2025 — July 2025
Led automation initiatives and AI-powered support frameworks. Drove scalable documentation systems and cross-functional automation solutions.
- Decreased initial response time from hours to minutes using AI-powered triage framework in Zendesk
- Improved customer satisfaction by 10% through end-to-end phone support framework
- Architected scalable documentation system using Notion and ChatGPT
- Partnered with cross-functional teams to develop targeted automation solutions
Team Lead
Global Payments
February 2020 — March 2025
Led customer service teams at scale, driving performance through real-time coaching, data-driven reviews, and quality-focused process improvements.
- Increased CSAT from 70% to 85% through proactive real-time coaching strategy
- Executed comprehensive migration strategy with zero service disruption
- Conducted weekly performance reviews, translating data into actionable insights
- Enhanced service delivery through targeted quality audits and process improvements
Customer Service & Technical Support Specialist
Inspiro, Transcom, Concentrix
2017 — 2020
Resolved complex technical issues for global customers across multiple BPO organizations. Translated technical concepts for non-technical audiences.
- Resolved complex technical issues for global customers across various platforms
- Translated technical concepts into clear language for non-technical users
- Documented best practices and drove process improvements
- Cultivated upsell opportunities while maintaining customer satisfaction